Shipping Policy

Supported Regions: Contiguous United States, non-contiguous US regions (such as Alaska, Hawaii, and Puerto Rico), Canada, and Australia.
Excluded Regions: Direct international shipping to other countries is currently unavailable.

Contiguous US: Orders of $99 USD or more qualify for free shipping (Contiguous US only).
Canada: Canadian orders generally do not qualify for free shipping. Shipping for bidets fulfilled from a local Canadian warehouse is typically around $7.99. If your cart includes non-bidet accessories shipping from the US, shipping fees may increase.

Processing Time: Orders placed on business days before 11:00 AM EST are typically processed and shipped within 1 business day (extended during peak promotional periods or weekends).
Pre-orders & Backorders: If an item is on backorder or pre-order, the estimated shipping date will be clearly indicated on the product page and near the “Add to Cart” button.

Contiguous US & Canada: Standard delivery typically takes 3 to 10 business days after dispatch.
Remote Areas & Australia: Deliveries to Alaska, Hawaii, and Australia generally take 3 to 4 weeks due to geographic distance.

Carriers: Orders are often transported via major carriers (such as UPS or FedEx for the main transit) and handed over to local postal services for final-mile delivery.
Order Tracking: Customers receive an initial order confirmation email, followed by a second email containing a tracking link once the item ships.

Branded Packaging: All items ship in sustainable, TUSHY-branded cardboard boxes.
Privacy Note: Outer boxes feature clear brand identification. If you are sending a gift or prefer privacy, plan your delivery arrangements accordingly.

Shipping Protection (Extend): TUSHY offers optional Extend Shipping Protection at checkout. Orders covered by this protection that are lost, stolen, or damaged in transit can be resolved quickly via their portal for replacement or refund.
Unprotected Orders: If protection was not purchased and a package is lost or severely damaged, customers should contact customer support to assist with the investigation. However, if the tracking confirms successful delivery to the specified address (e.g., stolen after drop-off), official compensation or free reshipment is generally not provided once liability transfers to the carrier.