Terms of Service

Effective Date: September 8, 2026

Welcome to Hello Tushy. These Terms of Service (“Terms”) govern your access to the Hello Tushy website (the “Site”) and the purchase and use of all products, services, and features offered through the Site.

Please read these Terms carefully before accessing or using the Site. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions herein, you may not access the Site or use any services.

1. Account Registration and Security

  • Account Creation: You may be required to register an account to place an order or use certain services. You must provide accurate, complete, and up-to-date registration information and are responsible for keeping it current.
  • Account Security: You are entirely responsible for all activities that occur under your account and for maintaining the confidentiality of your password. Notify us immediately of any unauthorized use of your account or any security breach.
  • Eligibility: You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to use the Site and purchase products.

2. Products, Pricing, and Purchases

  • Product Descriptions: We make every effort to ensure that product descriptions, colors, and specifications on the Site are accurate. However, due to monitor variations or other factors, actual product appearance may slightly differ from the website images.
  • Price Changes: All product prices are displayed in the specified currency and are subject to change without notice. Price adjustments do not apply to orders that have already been completed and confirmed.
  • Order Acceptance and Cancellation: We reserve the right to refuse or cancel any order (including, but not limited to, orders with out-of-stock items, pricing errors, or suspected fraud). If your order is canceled prior to shipment, we will issue a full refund to your original payment method.

3. Shipping and Delivery

  • Shipping Regions: We provide shipping services in accordance with the delivery scope and policies published on the Site.
  • Shipping Fees and Timelines: Shipping fees will be displayed at checkout. Estimated delivery times are for reference only; Hello Tushy is not liable for delays caused by logistics carriers, customs inspections, or force majeure events.
  • Risk of Loss: Title and risk of loss for products pass to the buyer upon delivery of the products to the shipping carrier.

4. Returns, Refunds, and Warranty

  • Return Policy: Our products are subject to specific return and warranty policies (please refer to the “Returns” page on the Site for details). Returned products must be in their original, unused condition with original packaging.
  • Quality Guarantee: Hello Tushy provides a limited warranty for eligible products. The scope, duration, and claim procedures of the warranty can be found in the relevant product manual or warranty page.

5. Intellectual Property

All content on the Site—including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software—is the property of Hello Tushy or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws. You may not copy, distribute, modify, or exploit any such content for commercial purposes without our express written permission.

6. User Conduct

When using the Site, you agree not to:

  • Violate any applicable local, national, or international laws or regulations.
  • Infringe upon the intellectual property rights, privacy rights, or other legal rights of others.
  • Upload or transmit any viruses, trojans, worms, or other malicious code.
  • Attempt unauthorized access to the Site, its servers, or connected databases.
  • Engage in any behavior that interferes with or disrupts the normal operation of the Site.

7. Disclaimer and Limitation of Liability

  • As-Is Basis: The Site and all content and products provided through it are offered on an “as-is” and “as-available” basis, without warranties of any kind, either express or implied (including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement).
  • Limitation of Liability: To the maximum extent permitted by law, Hello Tushy and its directors, employees, partners, or agents shall not be liable for any indirect, incidental, special, punitive, or consequential damages (including loss of profits, data loss, or goodwill).

8. Privacy Policy

Our collection and use of your personal information are governed by the Site’s Privacy Policy. By using the Site, you consent to our processing of your information in accordance with the Privacy Policy.

9. Modifications to Terms

We reserve the right to modify or update these Terms at any time. Revised terms will be effective immediately upon posting on the Site. Your continued use of the Site following any changes constitutes your acceptance of and agreement to be bound by the modified Terms.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable local laws (without regard to conflict of law principles). Any disputes arising out of or relating to these Terms or the use of the Site shall first be resolved through friendly negotiations; if negotiations fail, the dispute may be submitted to a court of competent jurisdiction for litigation.

If you have any questions about these Terms of Service, please contact us through our customer support channels.

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